What is the Trossen Robotics Community?
The Trossen Robotics Community(TRC) is one of the premier communities of roboticists on the web. Roboticists worldwide share questions, solutions, new projects, tutorials and more on the TRC. The TRC is maintained by the Trossen Robotics
I'm new to the world of robotics. Where should I start?
The TRC has a large library of user-submitted Tutorials
. These tutorials are a great place to get started in your quest to learn about robots and all kinds of electronics. TRC member Inxfergy has posted an excellent tutorial, So You Want to Build a Robot?
, which is an great place to learn about the basics of robotics.
In addition, you can check out the Trossen Robotics Youtube Channel
. The TR staff have put together a great library of videos that demonstrate how to build and work with a variety of kits and parts.
I am part of a school/club/charity/event/competition and we are looking for donations and sponsors. Can Trossen Robotics/the TRC help?
We receive many requests a week for donations and sponsorships and while we wish we could accommodate them all the hard fact is that we cannot. We love hearing about all the exciting projects people are working on and we especially love when they are related to education and students working in STEM initiatives. We wish we could give free things to all the awesome students and others out there doing science! But we, like many other small businesses in this area, make our living by selling to clubs, schools, researchers and hobbyists. We too have invested a lot of blood, sweat, and tears building a small business in a niche market during a recession. So we understand where you are at.
The situation is the same for most of our friends, vendors, and partners. The companies on the front lines of the robotics market all get swamped with donation requests. So if you have been knocking on all the same doors as everyone else and getting the same replies this is the reason why. What we recommend is that people go outside the robotics community when seeking sponsorships and donations, then support the small businesses that are part of the robotics community. This is the best way to help the community grow as a whole and support everyone as we build our future robot overlords!
I’m building this awesome product and going to come back and buy 80 zillion units. Can you send me free samples?
We don’t send out free samples. If someone needs to try out a product we sell then we suggest purchasing one or more and testing them. Ground shipping in the US costs only $7.99. We think that is a pretty great deal. If the products work for your needs then awesome. We are delighted to sell you more. Asking for free samples is like walking into your local hardware store and telling the cashier you want this item for free, but you promise to come back later and buy more. Sounds totally reasonable, right?
I’m opening/have a store and want to have a robotics section. Can I be a reseller?
Currently we only have two products available for resellers. The Redbee RFID reader
and RFID Experimenters Kit
. None of our other kits are available for resellers at this time. We also are not distributors for the vendors we carry and do not have wholesale pricing to offer on our vendors products. If you are interested in selling those products we recommend contacting those manufactures directly.
Customer Service versus Consulting
We understand that many people are very excited to see their ideas become reality and want to get moving as fast as possible. Sometimes this means calling companies looking for help on how to build a project too early in the process. Unfortunately, we cannot offer consulting on how to build people’s ideas and projects. Asking us to help a customer build a project is like walking into a hardware store and asking, “I need to build a sunroom in my house, can you teach me how and what I need to buy?” Unfortunately, there are too many variables and unknowns in order for a sales person to help answer questions with such a broad scope. A builder needs to apply due diligence, do the research on their project requirements, and then ask qualified questions so that a sales person can help with the more defined questions that come after.
What we can do:
- -We can answer specific questions about product specifications.
- -We can help inform which products work together or do not.
- -Troubleshoot malfunctioning products.
- -We can make general suggestions on products to look at that may fulfill a specific requirement.
What we cannot do:
- -Train or educate in electronics, mechanical design, programming, etc.
- -Spec out motors or controllers or servos based on generalities like “I want to make my front door open and close.” Or “What motor do I need to move a robot that weighs X lbs at Y speed”
- -Assemble and program a list of products that the customer purchases to do X function.
- -Build shopping cart lists or bill of materials for people based on project descriptions. IE: “What do I need to buy to build XYZ?”
Buying a robot part does not also buy training
The customer assumes responsibility for either knowing how or learning how to use the parts they are buying. Just like you wouldn’t expect to call the auto parts store and have them teach you how to install an alternator that you bought there, we cannot teach customers how to learn electronics, mechanical design, programming etc. If you are being pointed to this FAQ then it is because the questions being asked are beyond regular customer service and falling more into asking for training.